Privacy Policy
Chile Wine Travel SpA (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website, services, and tours. By using our services, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, billing details, and other contact information when you inquire about or book a tour.
- Travel Information: Preferences, itinerary details, dietary requirements, and special requests to provide customized services.
- Technical Information: IP address, browser type, and website usage data for analytics and site improvement.
2. How We Use Your Information
We use your information to:
- Process bookings and provide our wine tour and transportation services.
- Communicate with you regarding inquiries, reservations, and updates.
- Personalize your travel experiences based on your preferences.
- Improve our website, services, and client communications.
- Comply with legal and regulatory requirements.
3. Sharing of Information
We do not sell or rent your personal information. We may share your data only in the following situations:
- Service Providers: With trusted partners such as wineries, hotels, or transportation providers to deliver requested services.
- Legal Compliance: If required by law, regulation, or legal process.
- Business Operations: In the event of a company restructuring, merger, or acquisition.
4. Data Security
We take reasonable technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of online transmission or storage is 100% secure.
5. Data Retention
We retain your personal information only as long as necessary to provide services, comply with legal obligations, or resolve disputes.
6. Your Rights
Depending on your location, you may have rights regarding your personal data, including the right to:
- Access, update, or correct your information.
- Request deletion of your personal data.
- Withdraw consent for certain uses of your data.
- Object to or restrict processing in specific cases.
To exercise these rights, please contact us at the email below.
7. Cookies and Tracking
Our website may use cookies and similar technologies to improve your browsing experience and gather analytics. You may disable cookies through your browser settings, though this may affect site functionality.
8. Third-Party Links
Our website may include links to external websites. We are not responsible for the privacy practices of those websites.
9. Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact us:
Chile Wine Travel SpA
📍 Based in Santa Cruz, Colchagua Valley, Chile
📧 contact@colchaguatours.com
📞 +56 9 8936 1161
